Some insurance plans will reimburse you for part or all of the cost of a medical visit to Student Health Services on campus. Other insurance plans state that you must see a certain doctor in order to get the best reimbursement rate (sometimes called Primary Care Physician, In-network Provider, or Preferred Provider). If you are wondering how your insurance company will pay for charges incurred at OSU Student Health Services (SHS), it is best to call your insurance company and let them know you can be seen on campus. They will be able to tell you how your specific plan works. Typically, there is a phone number or web address on your insurance card where you can contact Customer Service at your insurance company to ask these questions.
At this time, SHS is not contracted to be a “preferred provider” for any insurance plans, except the ones offered by OSU. Reimbursement amounts will vary according to your plan. SHS recommends students call the toll free number listed on their insurance card and speak with a customer service representative at your insurance who can help them understand their plan. Insurance plans often post their benefits summary online, as well, or distribute summary booklets which detail that insurance plan’s benefits.
Some students with Kaiser Permanente coverage can register for their student out-of-area program while at school. It is necessary to register as an out-of-area student annually for this benefit. This new benefit means students can be reimbursed for the cost of non-urgent medical needs (such as routine, continuing, and follow-up care) at a non-Kaiser facility while they are away at school. Prescriptions are not covered at SHS Pharmacy, you must go to a Kaiser facility, or have those filled through Kaiser Mail Order. To find out more, contact your Kaiser Permanente representative at the customer service number on the back of your card and choose “Member Services” to talk about the Student Out-of-Area Benefit or log in on KaiserPermanente.org for info. You can also contact the Student Health Services Billing Office for general questions at 541-737-2068.
If your insurance plan will reimburse you for services at SHS, you will likely need to submit a itemized billing statement, along with your insurance company’s claim form. You may request a billing statement in writing from the billing office at SHS. Due to privacy laws, SHS is unable to process these requests by phone. Please deliver, mail, or fax your signed and dated request along with your name, student ID number, and contact information to the address below. Students may also request an itemized billing statement in person (with photo I.D.) at the billing office.
Student Health Services
ATTN: Billing Department
Room 110 Plageman Building (Student Health Services)
Corvallis, OR 97331
Billing Office web page