Below are some of our most frequently asked questions.

If you have a technical problem or question, please see if one of the answers below can resolve it.

If you experience additional techinical difficulties, please submit a help ticket. Your help ticket will be answered as quickly as possible.


When it is your turn to take the course, you will receive an email with instructions as to how to take the course and the appropriate login links. Please keep the following in mind:

  • The email will be sent to your primary university email address, so that is the account you will want to check.
  • Make sure the email did not end up in your junk mail folder by mistake.
  • If you didn't get the invite, don't panic! It simply may not be your turn to take the course.


If you encounter this problem try one of the following:

  1. Make sure you are on a laptop or computer; the programs do not work on tablets, iPads, or smart phones.
  2. Try using Google Chrome or Mozilla Firefox for your browser-- some students use Internet Explorer and that browser doesn't work really well with the program.
  3. Make sure your Java and/or Flash player are up to date
  4. If none of these options fix your problem, there is technical support from EverFi at this webpage.
  5. If EverFi does not help resolve your issue submit a help ticket.

The only way to remove the grades hold is to complete part 1 and/or part 2 of the course(s) assigned to you.

Once you complete the required part(s), the grades hold will be lifted from your account within 24 hours.

This grades hold does not affect your ability to register for classes—it simply prevents you from seeing your grades.

If the program says you have completed part 1, are in “intersession”, or have completed part 2 and you still have a grades hold, please submit a help ticket.

Please make sure you are using the link given to you in your invitation email.

From there it will bring you to a page and ask you to enter your ONID username and the password associated with that account.

If you have lost your link please submit a help ticket.

You've come to Oregon State University to study, work, and make connections that will influence the rest of your professional life.

The topics covered in our required online programs are not limited to your life at school and can impact anyone, anywhere, regardless of student status.

All OSU students are part of our campus community - you too can play a role in creating environments that are healthy, safe, and welcoming.


Not finding what you're looking for?

If you are experiencing technical problems with your required online programs, please:

Submit a Help Ticket