The most effective health care involves a cooperative relationship in which patients are seen as integral parts of the health care team.

For this relationship to work students should understand that they have both rights and responsibilities.

The following is an outline of these rights and responsibilities, intended to help students become more effective health care consumers – here at Student Health Services (SHS) and in the general health care community. If you believe that your patient rights have been violated in any way at SHS we encourage you to exercise your responsibility to inform someone who can do something about it.

Please contact the Health Navigator and Patient Advocate (541-737-1999) or SHS Administrative Services (541-737-3106) if you have any concerns about your treatment here.

Please do not hesitate to ask questions – whether it is about the content of this document, your health care concerns or about Student Health Services. We look forward to working with you to become a knowledgeable and empowered health care consumer.

Patient Rights
  • As an eligible student, you will be provided impartial access to treatment or accommodations that are available or medically necessary, regardless of race, religion, national origin, color, ability, disability, age, sex, sexual orientation, gender identity or expression, marital status, genetic information, veteran's status or sources of payment for care. You have the right to considerate, respectful care at all times and under all circumstances, with recognition of your personal dignity.
  • You have the right, within the law to personal and informational privacy, including these rights:
    • to refuse to talk with or consult anyone not officially connected with SHS, including SHS staff who are not directly involved in your care.
    • to wear appropriate personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures or treatment.
    • to be interviewed and examined in surroundings designed to assure reasonable visual and auditory privacy. This includes a right to have a medical chaperone present during a physical examination, treatment or procedure that is being performed by your healthcare professional.
    • to have a friend or family member of your choosing present during any consultation with, or exam by a practitioner.
    • to expect any discussion or consultation involving your case will be conducted discreetly and that persons not directly involved in your care will not be present without your permission.
    • to have your medical record read only by people directly involved in your treatment or in monitoring its quality.
    • to expect all communications and other records pertaining to your care, including the source of payment for treatment, be treated as confidential. SHS follows all applicable state and federal laws related to the disclosure of medical and mental health information.
  • You have the right to accessibility in accordance with the Americans with Disabilities Act.
  • You have the right to know the identity and professional status of people providing services to you and to know which practitioner is primarily responsible for your care.
  • You have the right to obtain from the practitioner responsible for coordinating your care complete and current information concerning your diagnosis (to the degree known), treatment and any known prognosis communicated in terms you can understand.
  • If you do not speak or understand English, you have the right to access an interpreter.
  • You have the right to reasonable informed participation in decisions involving your health care, based on a clear, concise explanation of your condition and all proposed technical procedures, including the possibility of any risks or problems related to recuperation and probability of success. You should not be subjected to any procedure without your voluntary, competent and understanding of consent; you should be informed if there are medically significant alternatives for care or treatment.
  • You have the right to be informed if SHS proposes to engage in, or perform human experimentation or other research/educational projects affecting your care or treatment, and you have the right to refuse to participate in any such activity.
  • You may change primary care providers at SHS, and you have the right to consult with a specialist at your own expense.
  • You have the right to refuse treatment to the extent permitted by law. If your refusal of treatment prevents the provision of care in accordance with professional standards, the practitioner may terminate his/her relationship with you upon reasonable notice.
  • You have the right to request and receive an itemized and detailed explanation of your total bill for services rendered at SHS.
  • You are entitled to information about the mechanism for initiation, review and resolution of patient complaints. This information is available upon request from the Director of Administrative Services, 541-737-4619.
Patient Responsibilities
  • It's your responsibility to provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health. It is your responsibility to report unexpected changes in your condition to the responsible practitioner and to indicate whether you clearly comprehend a proposed course of action and what is expected of you.
  • It's your responsibility to follow the treatment plan recommended by the practitioner, to keep scheduled appointments or to cancel them in advance when you are unable to do so.
  • You are responsible for informing your provider about any living will, medical power of attorney, or other advance directive that could affect your care.
  • You are responsible for the health consequences if you refuse treatment or do not comply with the practitioner's instructions.
  • It is your responsibility to provide a responsible adult to transport you home if required by your provider.
  • It is your responsibility to ensure the financial obligations of your health care are fulfilled as promptly as possible.
  • You are responsible for communicating questions about your diagnosis and treatment or other concerns about your care at SHS to your practitioner, the Patient Health Navigator (541-737-7573) or the SHS Executive Director (541-737-7576).
  • You are responsible for acting in a respectful, considerate, and cooperative manner with SHS staff, as well as with other students.
  • You are responsible to adhere to the OSU Student Conduct Code. If at any time you threaten harm to self or others, campus security or law enforcement will be contacted immediately.