Does my prescription have to be from Student Health Services?

No. We accept prescriptions from both in-house and outside physicians.

Do you automatically fill my prescription when you get it from my provider?

No. We fill prescriptions only when you request it.

If you do not make this request within 2 hours after we receive a prescription from your provider, it will be placed on hold until we hear from you.

What information do you need to fill my prescription?

Bring us your student ID and your prescription insurance card.

Note that we cannot fill any prescription for a controlled substance without a valid government-issued photo ID.

Can someone pick up my prescription(s) for me?

Yes. If someone is going to pick up your order for you, you must call us and tell us who that will be.

They must present a valid picture ID.

How long does it take to fill my prescription?

It takes us about 15-20 minutes to fill a prescription.

Some situations will increase your wait time, including: multiple prescriptions, insurance problems, need to consult the provider, or need for patient consultation with the pharmacist.

We will work as quickly as possible to accurately fill your prescription, check potential drug interactions and/or allergies and make sure that you are comfortable with your medication and all of your questions have been answered before you leave.

Do you accept insurance?

Most third party insurance plans are accepted.

Contact your insurance provider or check with us to see if your plan is accepted.

Once we have your pharmacy insurance information, we will keep it on file. This allows us to file insurance claims on your behalf.

If you are enrolled in the university student health insurance plan, 90% of the cost of your prescription(s) is covered.

What if I cannot find my pharmacy insurance card?

Call your insurance company or your home pharmacy and ask for the following information: BIN, PCN, Group and ID numbers. Not sure what these are? Just ask us!

How do I refill my prescription?

• Complete an online Refill Request Form.

• Call us at 541-737-3491 and leave your name, ID number, and prescription number (if you have it).

• Come see us on the first floor of the Plageman Building in room 109.

Can I transfer my prescription from another pharmacy?

Yes. Complete our Transfer Request Form and allow one business day for us to fill your medication.

What if my prescriber is in another city or state and my prescription runs out?

Your prescriber is welcome to phone in a prescription refill or send an electronic or fax prescription.

Alternatively, you may see a provider at Student Health Services to discuss your continued care.

What forms of payment do you accept?

We accept cash or check, or charges can be placed on your OSU student account. We do not accept credit or debit cards.

How can I be sure to have enough medication before I leave for break?

We will gladly work with your insurance company to see if they allow for a vacation supply.

If there is no insurance involvement, you can get enough medication to last until you return.

We can also transfer your prescription to your home town pharmacy for the break and transfer back any remaining refills when you return.

Do you sell over-the-counter products?

Yes, we have a variety of products available without a prescription.

These products include medications for relief of pain, colds, coughs, allergies, nasal congestion, sore throat, diarrhea, acid reflux and other problems.

Can I purchase Pseudoephedrine products at the pharmacy?

No. Oregon law requires a prescription for products containing pseudoephedrine.

How can I get emergency contraception?

Plan B emergency contraceptive is available here and can be purchased without a prescription.

Where can I park?

We offer free 30-minute parking spaces for our customers in the lot adjacent to the Plageman Building.

Just park in a visitor spot and come into the pharmacy to ask for a temporary parking permit.