Below are some of our most frequently asked questions. If you have a technical problem or question, please see if one of the answers below can resolve it. Otherwise please submit a Help Ticket. Your Help Ticket will be answered within 48 business hours.

Help Ticket Button

The program shows a blank screen or won’t let me advance—how can I fix this?

If you encounter this problem try one of the following:

1) Make sure you are on a laptop or computer; the programs do not work on tablets, iPads, or smart phones.

2) Try using Google Chrome or Mozilla Firefox for your browser-- some students use Internet Explorer and that browser doesn't work really well with the program.

3) Make sure your Java and/or Flash player are up to date

4) If none of these options fix your problem, there is technical support from EverFi at this webpage: http://support.everfi.com/sims/helpcenter/common/layout/SelfHelpHome.seam?inst_name=everfi

5) If EverFi does not help resolve your issue submit a Help Ticket.

I have a Grades Hold on my Student Account—how do I get that lifted?

The only way to remove the grades hold is to complete Part 1 and/or Part 2 of the course(s) assigned to you. Once you complete the required Part, the grades hold will be lifted from your account within 24 hours. This grades hold does not affect your ability to register for classes—it simply prevents you from seeing your grades. If the program says you have completed Part 1, are in “intersession”, or have completed Part 2 and you still have a grades hold, please submit a Help Ticket.

I accidentally put myself in the wrong student group

Please submit a Help Ticket to be placed into the correct group. You can still go through your assigned course(s) and no progress will be lost once administrators have placed you into the correct group. Please submit Help Ticket to request being placed into your correct group. 

I cannot log in

Please make sure you are usingthe link given to you in your invitation email. From there it will bring you to a page and ask you to enter your ONID username and the password associated with that account. If you have lost your link please submit a Help Ticket. Students should not share links with each other as each link is specific to the student it was given to.

What happens if I do not take the course(s) assigned to me?

Failure to complete each part of the required course(s) will result in a Grades Hold on students' OSU Student Account. The only way to lift this hold is to complete each part of the required courses. Once students complete the part of the course, the hold will be lifted from their account within 24 hours of completion.

I’m a first year student—why do I have to take AlcoholEdu?

Whether you choose to drink or not, the reality is that you will encounter alcohol at some point during your time at Oregon State University in some capacity.  It’s important that students understand the effects alcohol can have on individuals as well as our community in order to foster a safe, healthy, and welcoming community. 

I was assigned to take Haven--why do I have to take Haven?

Oregon State University's goal is to make all OSU students aware of how sexual violence is perpetrated and perpetuated and also provide students with a common language so we, as a community, can continue the conversation of sexual violence. All OSU students are part of our campus community, and therefore part of the change that we seek to initiate in Haven. Haven is one of many ways we are working to creating a healthy, safe, and welcoming environment for everyone.

I’m an older student and was assigned to take Haven Plus—why do I have to take this course?

You've come to Oregon State University to study, work, and make connections that will influence the rest of your professional life. These topics are not limited to your life at school and can impact anyone, anywhere, regardless of student status. All OSU students are part of our campus community and therefore part of the change that we seek to initiate with Haven Plus - you too can play a role in creating environments that are healthy, safe, and welcoming. 

I’m an Ecampus, OSU-Cascades Campus, or La Grande Campus Student—why do I have to take Haven Plus?

You've come to Oregon State University to study, work, and make connections that will influence the rest of your professional life. These topics are not limited to your life at school and can impact anyone, anywhere, regardless of student status. All OSU students are part of our campus community and therefore part of the change that we seek to initiate with Haven Plus - you too can play a role in creating environments that are healthy, safe, and welcoming.