General Info

The most effective health care involves a cooperative relationship in which patients are seen as integral parts of the health care team. For this relationship to work, patients must understand that they have both rights and responsibilities. The following is an outline of these rights and responsibilities, intended to help our students/patients become more effective health care consumers - here at Student Health Services (SHS) and in the general health care community.

If you believe that your patient rights have been violated in any way at SHS, we encourage you to exercise your responsibility to inform someone who can do something about it! Please contact the Patient Health Navigator on the third floor (541-737-1999) if you have any concerns about your service and/or treatment.

What Are My Responsibilities

  1. It’s your responsibility to provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, allergies and other matters relating to your health.  Medications should include prescriptions and over the counter medicines, natural and herbal compounds, and dietary supplements. It is your responsibility to report unexpected changes in your condition to the responsible health care provider (“provider”)[HC1] and to indicate whether you clearly understand the proposed course of action and what is expected of you.
  2. It’s your responsibility to follow the treatment plan recommended by the provider, to keep scheduled appointments, or to cancel them in advance when you are unable to do so.
  3. You are responsible for informing your provider about any living will, medical power of attorney, or other directive that could affect your care.
  4. You are responsible for the health consequences if you refuse treatment or do not comply with the provider’s instructions.
  5. It is your responsibility to provide a responsible adult to transport you home and to remain with you as required by your provider.
  6. You are responsible for assuring that the financial obligations of your health care are fulfilled as promptly as possible.
  7. You are responsible for communicating questions about your diagnosis and treatment or other concerns about your care at SHS to your provider, the SHS Medical Director (541-737-9355), or the Patient Health Navigator (541-737-1999).
  8. You are responsible to behave respectfully toward all the health care staff and other patients and to adhere to the OSU Student Conduct Code.

What Are My Rights? 

  1. As an eligible student, you will be provided impartial access to treatment or accommodations that are available or medically necessary, regardless of your race, creed, national origin, sexual orientation, gender identity or expression, or sources of payment for care.
  2. You have the right to considerate, respectful care at all times and under all circumstances, with recognition of your personal dignity. 
  3. You have the right, within the law, to personal and informational privacy, including these rights:
    1. To refuse to talk with or consult anyone not officially connected with SHS, including SHS staff who are not directly involved in your care.
    2. To wear appropriate personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures or treatment.
    3. To be interviewed and examined in surroundings designed to assure reasonable visual and auditory privacy.
    4. To have a person of your choosing present during a consultation, physical examination, treatment or procedure that is performed by a health professional. This includes the right not to remain disrobed any longer than necessary.
    5. To expect any discussion or consultation involving your case will be conducted discreetly and that persons not directly involved in your care will not be present without your permission.
    6. To have your medical record read only by people directly involved in your treatment or in monitoring its quality.
    7. To expect all communications and other records pertaining to your care, including the source of payment for treatment, be treated as confidential.
  4. You have the right to accessibility in accordance with the Americans with Disabilities Act.
  5. You have the right to know the identity and professional status of people providing services to you and to know which health care provider (“provider”) is primarily responsible for your care.
  6. You have the right to obtain, to the degree known, complete and current information concerning your diagnosis, evaluation, treatment and prognosis, communicated in terms you can understand, from the provider taking care of you. If you are incapacitated, this information will be provided to a person previously designated by you or to a legally authorized advocate.
  7. If you do not fully speak or understand English, you have the right to access an interpreter. 
  8. You have the right to reasonable informed participation in decisions involving your health care, based on a clear, concise explanation of your condition and all proposed technical procedures, including the possibility of any risks and/or problems related to recuperation and probability of success. You should not be subjected to any procedure without your consent given voluntarily and with competent understanding; you should be informed if there are medically significant alternatives for care or treatment.
  9. You have the right to be informed if SHS proposes to engage in or perform human experimentation or other research/educational projects affecting your care or treatment, and you have the right to refuse to participate in any such activity.
  10. You may change primary care providers at SHS, and you have the right to consult with a specialist at your own expense.
  11. You have the right to refuse treatment to the extent permitted by law. If your refusal of treatment prevents the provision of care in accordance with professional standards, the providermay terminate his/her relationship with you upon reasonable notice 
  12. You have the right to request and receive an itemized and detailed explanation of your total bill for services rendered at SHS
  13. You are entitled to information about how to initiate, review and resolve patient complaints. This information is available upon request from the Patient Health Navigator (541-737-1999). 

Please do not hesitate to ask us any questions you may have. We look forward to working with you as you become a knowledgeable and empowered healthcare consumer.

 [HC1]The first time “provider” appears, I’ve set this definition up—here and in  WHAT ARE MY RIGHTS, because the poster has these two sections arranged in columns, and people might read them in different orders.