> What is the Patient Portal?
> How do I log-in to the portal?
> It says my account is locked when I try to log-in. What should I do?
> I was sent to the Patient Portal to complete required forms. What do I need to do?
> How do I change my password?
> My clinician said I would be able to check my lab results on the portal. Where would I find that?
> Why can’t I use my ONID and GAP to get into the Patient Portal?
What is the Patient Portal?
The Patient Portal is a component of the electronic medical records system used at Student Health Services. The electronic health records system provides:
- Improved patient safety features
- Improved prescribing methods
- Greater efficiency of patient care
- Faster access to student’s health records
The Patient Portal is a personalized, confidential website for all active OSU students providing:
- Online access to review labs, prescriptions and referrals
- Online ability to submit required immunization and health history information
- Ability to communicate with provider electronically through secure server
- Electronic reminder system for patient appointments, immunizations and other important medical information
OSU Student Health Services uses an electronic health records management system called eClinical Works (eClinicalWorks, eCW, eClinicalWeb and eClinicalmail are licensed programs utilized by OSU Student Health).
How do I log-in to the portal?
- User name is your 9-digit student ID number (do not include the dashes)
- Password is your date of birth (mm/dd/yyyy format… INCLUDE THE SLASHES)
- Please choose a new personal password after completing your first visit to the website to ensure the utmost security and confidentiality
- NOTE TO INCOMING STUDENTS: New student data is loaded into the Patient Portal two terms (six months) prior to your scheduled start date. If you attempt to log-in too far in advance, the system will not allow it.
It says my account is locked when I try to log-in. What should I do?
If your account is locked, please contact the Portal Administrator at 541-737-7573 or email firstname.lastname@example.org weekdays between 8 a.m.-5 p.m. Your account will be unlocked/reset and will be available for log-in within 10 minutes of the reset.
I was sent to the Patient Portal to complete required forms. What do I need to do?
After logging in at http://bewell.oregonstate.edu and reviewing the portal policies (first visit only) you will be taken to your Patient Portal home page. You may access the forms by clicking the red “HERE” text in the Welcome message or by going to Required Forms section found in the left toolbar of your portal home page. Please complete each form and click SUBMIT at the bottom of each page. After completing the final form (Policies) you will be directed back to the welcome page so that you may continue with any additional portal tasks (checking labs, email your doctor, check your appointment schedule) or log out in the upper right corner.
How do I change my password?
Click on the "Forgot Password" link in the log-in screen at http://bewell.oregonstate.edu.
You will need to provide your username in order to reset your account. Information to reset your Portal password will be sent to the email address associated with your account.
If you do not know your username, please contact the Portal Administrator at 541-737-7573 during regular weekday business hours.
My clinician said I would be able to check my lab results on the Portal. Where would I find that information?
Lab results can be viewed by clicking on "Lab/Xray Reports" in the Review section in the left toolbar of the Patient Portal.
Lab processing times varies depending on the type of test and may range from one day to several weeks. If the test is taking longer than your clinician has stated to you, please contact your clinician via the Portal's Send a Message feature.
Why can’t I use my ONID and GAP to get into the Patient Portal?
The Patient Portal is developed with a very specific goal of increasing student access to health information and education while assuring your confidentiality. In order to guard your personal health information, the Patient Portal is maintained separate from all of the OSU data systems to ensure that your confidential information is not accessible to anyone other than yourself and the medical staff at Student Health Services.