Home | Patient Portal | Frequently Asked Questions
What is the Patient Portal?
The Patient Portal is a component of the new electronic medical records system recently implemented at Student Health Services. The new electronic health records system provides:
The Patient Portal is a personalized, confidential website for all active OSU students providing:
How do I log onto the portal?
o User name is your 9-digit student ID number (do not include the dashes)
o Password is your date of birth (mm/dd/yyyy format… INCLUDE THE SLASHES)
o Please choose a new personal password after completing your first visit to the website to assure the utmost security and confidentiality
I’m not able to log onto the portal. It says my account is locked.
If your account is locked, please contact the Portal Administrator at 541-737-7573. Your account will be unlocked/reset and will be available for log-in within 10 minutes of the reset.
I was sent to the Patient Portal to complete required forms. What do I need to do?
After logging in at https://bewell.oregonstate.edu and reviewing the portal policies (first visit only) you will be taken to your Patient Portal home page. You may access the forms by clicking the red “HERE” text in the Welcome message or by going to Required Forms section found in the left toolbar of your portal home page. Please complete each form and click SUBMIT at the bottom of each page. After completing the final form (Policies) you will be directed back to the welcome page so that you may continue with any additional portal tasks (checking labs, email your doctor, check your appointment schedule) or log out in the upper right corner.
How do I change my password?
Click on the Change/Reset Password link in the log-in screen at https://bewell.oregonstate.edu.
You will need to provide your previous password in order to reset your account.
Please allow 15 minutes before attempting to log in with your new password.
If you do not know your previous password, please contact the Portal Administrator at 541-737-7573.
My clinician said I would be able to check my labs on the portal. Where would I find those lab results?
Lab results can be viewed by clicking on Lab/Diagnostic Reports in the Review Test Results section in the left tool bar of the Patient Portal.
Lab processing times varies depending on the type of test and may range from 1 day to several weeks. If the test is taking longer than your clinician has stated to you, please contact your clinician via the portal Send a Message feature.
Why can’t I use my ONID and GAP to get into the Patient Portal?
The SHS Be Well Patient Portal is developed with a very specific goal of increasing student access to health information and education while assuring your confidentiality. In order to guard your personal health information, the Patient Portal is maintained separate from all of the OSU data systems to assure that your confidential information is not accessible to anyone other than yourself and the medical staff at Student Health Services.
