Does my prescription have to be from a provider at the Student Health Services?

No. Our phrarmacy accepts prescriptions from both in-house and outside physicians.

Do you automatically fill my prescription once my provider sends it to you?

No. The pharmacy fills prescriptions only upon request of the student. If the prescription is not requested to be filled within 2 hours of receipt, the prescription will be placed on hold until it is requested to be filled.

What information do you need to fill my prescription?

Bring your OSU Student ID with you. Also bring your Prescription Insurance Card. A valid government-issued photo ID is required for all controlled-substance prescriptions, so please bring your ID with you.

Can someone else (roommate, friend, family member, etc.) pick up my prescription(s) for me? 

Yes, if someone is going to pick up your order for you, you must call the Pharmacy and tell us who that will be. They must present valid picture ID.

How long does it take to fill a prescription?

It takes about 15-20 minutes to fill a prescription. There are certain situations that will increase normal wait time. Some patients have multiple prescriptions, insurance problems, the pharmacist might need to consult with the physicaian about a potential problem with the prescription, or a patient may need additional counseling by the pharmacist. All of these things may make your wait longer. The pharmacy staff is working as quickly as possible to accurately fill your prescriptions, check for potential drug interactions and/or drug allergies, follow all laws and regulations, and make sure that you feel comfortable with the medication that you are given and have had all of your questions answered before you leave the facility.

Does the pharmacy accept insurance?

Most third party insurance plans are accepted. Contact your insurance provider or check with our pharmacist to determine if your plan is accepted. We file claims to most insurance plans for you. We will need a copy of your pharmacy insurance card. Once we have this information we will keep it on file for you. For those students enrolled in the University Student Health insurance plan, 90% of the cost of your prescription(s) are covered.

What if I cannot find a copy of my pharmacy insurance card?

Please call your insurance company or your home pharmacy and ask for the following information: BIN, PCN, Group and ID numbers.

How do I refill a prescription at the Student Health Services pharmacy?

  • Online: Click here for the Refill Request Form
  • Telephone: The pharmacy has a voicemail system where you may call ahead and leave your name, ID number, and prescription number (if you have it). Call 541-737-3491.
  • In person: To refill your prescription in person, just stop by the Pharmacy during our business hours.

Can I transfer my prescription from another pharmacy to the Student Health Services pharmacy?

To transfer a prescription to us, please click here for the Transfer Request Form. Please allow one business day for us to complete the transfer and fill your medication.

What if my prescriber is in another city or state and my prescription runs out?

Your prescriber is welcome to send an electronic prescription, fax prescription, or phone in a prescription refill. Alternatively, you may make an appointment to see a provider at Student Health Services to discuss your continued care.

What forms of payment are accepted?

You may pay in full at the time of your visit by cash or check, or charges can be placed on your OSU student account. NOTE: credit and debit cards are NOT accepted at this time.

I'm going away for the summer (holidays, semester, etc). How can I be sure to have enough medication?

We will gladly work with your insurance company to see if they allow for a vacation supply. If there is no insurance involvement, you can get enough medication to last until you return. We can also transfer your prescription to your home town pharmacy for the break and transfer back any remaining refills when you return.

Does the pharmacy sell over-the-counter products?

Yes, the pharmacy has a variety of products available without a prescription. These products include medications for relief of pain, colds, coughs, allergies, nasal congestion, sore throat, diarrhea, acid reflux and other problems.

Can I purchase Pseudoephedrine products at the pharmacy?

No. Oregon law requires a prescription for products containing pseudoehedrine.

How can I get emergency contraception?

Plan B emergency contraceptive is available in our pharmacy and can be purchased without a prescription.

Where can I park?

The pharmacy offers free 30-minute parking spaces for pharmacy customers in the lot adjacent to the Plageman Building. Please park in a visitor spot and come into the pharmacy to ask for a temporary parking permit.